Well I had a fun night...

[Stevo]

Try being overbooked, last people to check in don't have a room, but 2 of their 5 rooms have already been checked in. Managed to find 3 rooms another hotel but everywhere else was full. They insisted they wanted their 5 rooms in one place and was back and forth them giving me shit, shouting at me for an hour and half as they were demanding a refund but manager not on site to authorise it. With them already having a few drinks did not help. I now have a headache and mentally drained out.

AA can be useless.