[Code 1] CODE 1 - Autoban

[Angelino]

● Your LFS Username: yAngelBr

● Time & Date of Incident: 2022-10-15 14:20

● Replay / Screenshot Link:
● Replay Timestamps:

● Reasons as to why you feel you deserve an unban:

I was using VPN because of a route problem with my internet in another game, but I ended up forgetting to disable it when entering the server

[[TC]►BP◄]

Hi, please could you state:

- The country you currently live in
- The country your VPN was set to at the time of the ban

[Angelino]

Hi BP,

- The country you currently live in: Brazil - São Paulo
- The country your VPN was set to at the time of the ban: It was set to Brazil, it was just to change the route because of the connection problem

In this case, the use of the VPN was between the day 13/14, but I didn't report it because I didn't know the reason I received autoban. In the case when I accessed again after 24 hrs, I realized that I was still banned again.

Another point that I don't know if it would be important is the IP used by my provider, if you look for it you can point to two different places in the geo locator. The IP 38.xxx.xxx.xxx reports both Brazil - São Paulo and US United States, I don't know why.

[Angelino]

Hi,

Updates about the ban status?

[[TC]►Bez◄]

Hey,

Sorry for the delay. I have unbanned and unlocked your account. It seems their might be an error in the Geo Location information in this case. I will have Chuck look into it to avoid and future errors!

Thanks,
Bez

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Your account has been unlocked and will be unbanned shortly.

Please respond to this thread in future cases of Code 1 bans or country changes rather than posting a new thread. This will help administrators swiftly deal with any further cases.

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If you find yourself frequently travelling between two locations or are going on holiday, you can now enable Holiday Mode right from [TC] World. Holiday Mode will enable you to connect to our [TC] Gaming servers from another nominated country without getting a 'Code 1' ban.

Login to [TC] World > My Account to enable this feature!

NOTE: To login to [TC] World, you will need to use your LFS username and the password you set in-game, using the !password command.