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Owl · 2015-07-30, 09:51

Hi guys,

Please could anyone help me with this,

You cant see it very well on the picture but its a striped screen.

No my GPU isnt dead, only does this on skype, it did this on my old PC aswell. On windows 10 I cannot uninstall the current skype V7 to revert back to Skype V6.

Anyone have any solutions?

~Skoda

**[CSR] Wouter** · (This post was last modified: 2015-07-30 10:03 by Wouter.)

Hello Skoda,

Please try to uninstall your graphical drivers, reboot your PC, reinstall the graphical drivers and reboot your PC.

Regards, Wouter

Hello Skoda,

Please try this: open nVidia Control Panel ->Adjust Image Settings with Preview. Select the option: "Let the 3D application decide.".

Regards, Wouter

Owl · 2015-07-30, 10:05

It's an AMD card...

**[CSR] Wouter** · 2015-07-30, 10:16

Hello Skoda,

Hmm, i don't know a solution. Sorry mate.

Regards, Wouter

Owl · 2015-07-30, 10:21

Just reinstalled the drivers, and....................

The bug happens again. But when there were no drivers, skype worked fine Blink

**◄Chuck►** · 2015-07-30, 10:22

Cant see anything on the image. Does it show on regular screenshots with printscreen ?

Owl · 2015-07-30, 10:25

(2015-07-30 10:22)Chuck Wrote: Cant see anything on the image. Does it show on regular screenshots with printscreen ?

The whole system crashes. So even if I did get a print-screen, i couldn't do anything with it.

**[CSR] Wouter** · 2015-07-30, 11:57

Are the drivers Windows 10-compatible?

Owl · 2015-07-30, 13:31

yes...

Tingle · 2015-07-30, 14:00

Does the same thing happen when in safe mode?

Owl · 2015-07-30, 14:45

yes it does

**◄Chuck►** · (This post was last modified: 2015-07-31 05:50 by Chuck.)

It does sound a bit like your video mode is not set to 32bpp but only 16bpp (or less), which is usually the case if either the actual setting is set to a wrong value or the driver failed and some Windows fallback driver is active.
But its hard to tell, as I can't see anything on the image and the error description is very vague.

Owl · (This post was last modified: 2015-07-31 06:46 by Owl.)

I can't give anything else. I will try and give a better photo today

So, I have taken screenshots of CCC.
Will that help?

Spoiler (Click to View)

Owl · (This post was last modified: 2015-07-31 08:00 by Owl.)

This help?

Owl · 2015-07-31, 14:41

Did I mention I had this bug through Windows 8 as well?

Owl · 2015-08-04, 13:09

So, after a millions years (not entirely true), I found a fix to the problem. It is a bug in the H264 encoder.

I found the file here: C:\Program Files\Common Files\ATI Technologies\Multimedia called AMDh264Enc32.dll and I renamed it to AMDh264Enc32-not_work.dll. Now Skype opens up and does calls fine.

**[TC] Kyle** · 2015-08-04, 14:04

Brilliant

Glad you fixed it Smile

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