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KooKoo · 2016-12-10, 18:35

Hello guys,

I recently moved into my house after living in the hotel for a few months. I tried connecting to TC a few times but it keeps disconnecting me. I tested my internet connection and it gives me 7Mbps on my laptop but 70mbps on my ipad/iphone. Can anyone help me please?

**[CSR] Wouter** · 2016-12-10, 21:41

Can you do a ping test on http://www.pingtest.net?

I think that your connection isn't stable.
You can check that with the results of pingtest.net
You need Jaca for the jitter-test, which is important in this case.

Good luck!

KooKoo · (This post was last modified: 2016-12-11 05:33 by KooKoo.)

i put my server in italy this is the result

It was stable at 180 for a few minutes and it began rising again.

Adorable · (This post was last modified: 2016-12-11 14:35 by Adorable.)

Using Wi-Fi or wired? (for the laptop)

KooKoo · 2016-12-12, 02:40

I use Wi-Fi.

**[TC]►Frozen◄** · 2016-12-12, 06:51

How far are you from the wifi when testing? As far as with your iPhone/iPod?

KooKoo · 2016-12-12, 10:59

Yes my laptop and devices are same distance when testing.

**[TC] Nathan** · 2016-12-12, 17:03

Static IP setup??

Warped · (This post was last modified: 2016-12-12 19:20 by Warped.)

Maybe call your internet service provider first? lol..

KooKoo · 2016-12-12, 17:49

(2016-12-12 17:16)Warped Wrote: Maybe call your internet provider first? lol..

I did that already. Don't worry.

**[TC]►Frozen◄** · (This post was last modified: 2016-12-12 19:24 by Frozen.)

If you click at Windows > Network and Sharing Center

The text Connections: appears. Its a clickable text (the name of your Wi-Fi)

If you click at it, the properties open, there you can see the 'Speed:' What value is filled there?

This is what mine looks like:
[Image: 187c9ad3ee63c2094c33db22f8b0b49c.png]

[Image: 187c9ad3ee63c2094c33db22f8b0b49c.png]

So, in this case, with the quality of my wifi I cannot go over 450 Mbps. Check yours, if the value is very low, that's the reason of your low speed.

**[TC] Stephen** · 2016-12-12, 19:29

Could also be getting packet loss, if you allowed java to run on the ping test it would have shown you if there was any.

KooKoo · 2016-12-13, 13:14

It said 72.2mbps.

Anyways, I really appreciate the help you all gave me and now I am connected with a stable ping. I just used an ethernet cable hahaha....

**[TC]►Frozen◄** · 2016-12-13, 13:26

Easy solution Wink

**[TC]»Pete«** · 2016-12-13, 13:57

It's always bloody wireless...

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